Latency and Packet Loss nbn Internet Services

Resolved
Resolved

Our upstream carrier has advised that the issue has been identified and has now been resolved.

All nbn Internet services appear to be working as normal.

If you are still experiencing issues, please give the support team a call on 1300 33 11 78.

We are sorry for the inconvenience.

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Ongoing

Our upstream carrier has identified the cause and is currently implementing fixes.

We are seeing improvement in connections, but the issue has not been completely resolved.

Investigation with our upstream carrier on the issue causing latency and packet loss primarily to some nbn Internet services is ongoing.

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Ongoing

Our upstream carrier is currently experiencing latency and packet loss on its network. This is causing some nbn Internet services to be impacted.

Our upstream carrier is currently investigating the cause and working on a solution.

We are sorry for the inconvenience and hope to have services working normally again soon.

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Began at:

Affected components
  • Internet Services
    • NBN